Effective Date: July 27, 2026
Customer satisfaction is important to us.
Returns
Due to the hygienic nature of soaps and personal care products, we generally do not accept returns once products have been delivered.
Returns may only be accepted if:
- You received the wrong product.
- The product arrived damaged.
- The product is defective.
You must notify us within 48 hours of delivery.
Refunds
After verifying the issue, we may:
- Replace the product, or
- Issue a refund to the original payment method.
Refunds are generally processed within 5–7 business days after approval.
Non-Returnable Items
- Opened products
- Used products
- Products damaged due to misuse
- Products purchased during clearance sales unless damaged
Cancellation
Orders may be cancelled before shipment.
Once dispatched, orders cannot be cancelled.
Contact
Email: [email protected]